Refunds Policy

By placing an order, you confirm that you have read, understood and accepted the following return and exchange policy.

Cancellation and order changes

We accept order cancellation before the product is shipped or produced. We cannot cancel the order if the product has already been shipped.

We also offer order adjustment services if your order has not yet shipped. To request changes, email jack@aarfar.com before shipment.

Return or resend: 15-day window

Our policy lasts 15 days from the arrival date. If more than 15 days have passed since you received the item, we cannot offer a refund or resend.

Returns

We accept returns of products shipped by us if the item is faulty due to an error on our end, such as a wrong or damaged item. Items must be returned with a receipt or proof of purchase.

Intimate or sanitary goods are not eligible for return.

Contact jack@aarfar.com for return information. You are responsible for return shipping. For quality-related returns, the return shipping cost is refundable. Items that do not meet the criteria above are ineligible for return.

Resends

If an item is faulty due to an error on our end, such as a wrong item, we are willing to resend the correct product.

If an item is defective due to transportation issues, such as damage in transit, we can resend a new product provided that you bear part of the shipping cost.

Refunds, if applicable

Once your return is received and inspected, we will email you to confirm receipt and notify you whether the refund is approved or rejected. If approved, the refund will be processed to your credit card or original payment method. Processing time may vary.

If goods arrive damaged due to transportation and returning them is difficult, we can bear part of the loss and offer a partial refund.